FAQs

Assembly?

All our bicycles are delivered 95% assembled in a box. To ensure your safety, and for legal reasons we require that your purchase be assembled and adjusted by a trained competent cycle mechanic before use.

Raleigh Owners Guide & Assembly Instructions Online Information

Diamondback Owners Guide & Assembly Instructions Online Information

Generic Assembly Instructions:

download adults bike build instructions (PDF 221kb)

download playbike build instructions (PDF 175kb)




Generic BMX Bike Assembly Video

What size bike do I need?

Every model has an "Inside Leg Range" listed, simply choose the size that suits you best.


For Further Sizing Info Click Here

Where do you deliver to?

UK mainland
Isle of Wight
Isle of Man
Scottish Isles
Channel Islands
Republic of Ireland
Northern Ireland

How much is delivery?

Standard UK Mainland Delivery £9.99 per Bike

Standard UK Mainland Delivery £6.50 per Order for Accessories, Clothing, Tyres and Components.

For more detailed delivery options add your item to the shopping basket and review shopping basket contents.

How long does delivery take for bicycles?

We strive for a minimum of 3 working days to deliver your bicycle if you are a Mainland UK customer. Elsewhere can take up to 2 weeks from date order is placed. You may specify your prefered delivered day when you place your order.

Delivery is on weekdays only, your signature will always be required. If the product is not in stock you will be notified of the delay. Delivery can be any time between 9am and 5pm and we will always try to deliver on time but in the unlikely event of your bike being undelivered please allow 1 business day before contacting us. This will give us time to update our courier records!

If possible have the bike delivered to your work so you don't have to take time off. We do have a saturday delivery option for Mainland UK customers, this costs £30 per order and is non-refundable if the item arrives later than the date requested.

How long does delivery take for Accessories?

We will strive for a minimum of 3 working days to deliver your goods if you are a mainland UK customer. Delivery elswhere can take an extra 7 days.

Can I Have an extra discount?

To get a discount code you have to send us an email on the contact form to see if you are eligible. If you work for a company/organisation with over 10 staff/members we can sometimes offer you a discount code off your order. We will always try to help. sales@mailorderbikes.com

How to use your discount code

How do I contact mailorderbikes.com?

Email your enquiries to sales@mailorderbikes.com

For further contact details click here

Who We Are

For over 40 years our family run business RCC Southern Ltd have delivered bikes and accessories to households and businesses across the country. No matter how big or small your order is we guarantee excellent service.

More information About Mailorderbikes.com

Are my details safe?

Yes, and you can trust us that they will not be passed onto any third parties.

Product Specification

As with any product, specification is subject to change without prior notification. You are advised to confirm current specification before buying.

Pricing

Our Collect In Store prices are considerably higher than those online due to the cost of building and servicing the bicycle. We also offer Aftercare Servicing on all in store bikes. Contact us for details.

Currently Collect In Store is available from our Shoreham, Guildford and Woking Showrooms.

Cyclescheme Prices: Any bikes and accessories purchased through cyclescheme through mailorderbikes.com will be quoted at 10% off the RRP (not the internet price or offer price). This is due to high admin costs and commisions involved in participating in the scheme.

How do I order?

Use the "Buy It Now" button shown on each product’s page. Once you have finished selecting all your purchases click the "Checkout" tab at the top of the page, then you may "Place Order".

How do I pay?

Please submit your credit/ debit card details via our secure server. 128-bit encryption is used to protect your details. We accept Visa, Mastercard and Switch cards.

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