FAQs
Can I Have a Discount?
To get a discount code you have to send us an email on the contact form to see if you are eligible. If you work for a company/organisation with over 10 staff/members we can offer you a discount code off your order. Just ask using the contact form and send your company/charity/organisation details and the number of employees/members. We are always happy to help!
What size bike do I need?
Every model has an "Inside Leg Range" listed, simply choose the size that suits you best.
Use our size guide below to work out what size bike would best suit you.
Assembly?
All our bicycles are delivered 85% assembled in a box. The bikes require assembly and must be checked by trained bicycle engineers before riding. To ensure your safety, and for legal reasons we require that your purchase be assembled and adjusted by a trained competent cycle mechanic before use. You must seek professional advise before using the product. As the owner of this product you are solely responsible for the cost of correct assembly and properly maintaining it in a safe operating condition. Activities such as "wheelies", stunt riding or jumping constitute misuse and will invalidate any guarantee that may be offered. We will not accept any third party costs involved whatsoever in maintaining, assembling replacement or returning back to base the product.
Where do you deliver to?
We only deliver to the UK mainland and cannot ship elsewhere.
How long does delivery take for bicycles?
We strive for a minimum of 4 working days to deliver your bicycle. You may specify your prefered delivered day when you place your order. Delivery is on weekdays only; a signature will always be required. If the product is not in stock you will be notified of the delay.
How long does delivery take for Accessories?
Usually, and we will strive for a minimum of four days to deliver your goods. However sometimes our quick selling lines do go out of stock so please allow up to 28 days for delivery.
Promotional Codes?
Please input your Promotional Code at Check Out. You will need to insert the code and then hit the "Recalculate" button to redeem your discount.
How do I order?
Use the "Buy It Now" button shown on each product’s page. Once you have finished selecting all your purchases click the "Order" tab at the top of the page, then you may "Place Order".
How do I pay?
Please submit your credit/ debit card details via our secure server. 128-bit encryption is used to protect your details. We accept Visa, Mastercard and Switch cards.
How do I contact mailorderbikes.com?
Email your enquiries to helpme@mailorderbikes.com or call us on 01273 596368 (11am-4pm mon-fri). Please note email enquiries take preference.
Are my details safe?
Yes, and you can trust us that they will not be passed onto any third parties.
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